Design Process

1. User Research

  • Conducted surveys to understand user needs and pain points.

  • Analyzed competitor platforms for best practices.

2. Workflow Optimization

  • Mapped out the procurement process to identify bottlenecks.

  • Redesigned the workflow to eliminate unnecessary steps.

3. Interface Design

  • Created intuitive interfaces for search and filtering.

  • Designed a messaging system to facilitate communication.

4. Usability Testing

  • Conducted testing sessions to gather feedback.

  • Iterated designs based on user input.

Results and Impact

  • Average procurement request time decreased from 14 minutes to 7.5 minutes.

  • Improved search and filtering raised search-to-selection conversion rate by 65%.

  • 92% of surveyed users reported that the new supplier communication system improved clarity and efficiency.

  • Platform saw a 1.8× increase in completed transactions within six weeks of the redesign.